General terms and conditions
Please read these General Terms and Conditions carefully before using the Symbol Shopavailable at symbolshop.atdomain.
The online shop Symbol Shop is intended for the sale of sports equipment and related products. The operator and seller within the meaning of these General Terms and Conditions is Lutrax Handel GmbH.
By using this website, you confirm that you have read, understood and accepted these General Terms and Conditions. These terms apply to all users of the website and to all orders placed through the online store.
Lutrax Handel GmbH reserves the right to amend or supplement these General Terms and Conditions at any time. Amendments will be published on the website symbolshop.at and will apply from the date of publication unless expressly stated otherwise.
General Provisions and Definitions
For the purposes of these General Terms and Conditions, the following terms have the meanings set out below:
Online store / brand – Symbol Shop
Seller – Lutrax Handel GmbH
User any person who website symbolshop.at accesses or uses.
Customer / buyer a user who places an order through the website
Website the online store available at symbolshop.at domain.
Product goods offered for sale through the website, particularly sports equipment and related products
Order the buyer’s request to purchase selected products through the website
The use of the website and purchases made through the online store are subject to the applicable laws of Austria and the relevant legislation of the European Union.
Use of the Website
The user agrees to use the website symbolshop.at in accordance with applicable laws, these General Terms and Conditions, and the principles of proper use of online services.
It is prohibited to:
- use the website in a manner that may endanger its operation, availability or security;
- access or attempt to access parts of the system, user accounts or data without authorisation;
- enter false, incomplete, misleading or third-party information;
- use the website for unlawful, fraudulent or harmful purposes;
- copy, distribute or commercially, without the prior written consent of Lutrax Handel GmbH , use website content.
Lutrax Handel GmbH reserves the right to restrict or block access to the website for users who violate these General Terms and Conditions or applicable laws.
Accuracy of User Information
Users are required to provide accurate, complete and truthful information when registering, submitting enquiries or placing orders.
The buyer is responsible in particular for:
- the accuracy of personal and contact information;
- the accuracy of the delivery and billing addresses, where applicable;
- being reachable using the contact details provided for order-related enquiries;
- the timely acceptance or collection of a properly delivered shipment.
Lutrax Handel GmbH is not liable for delivery obstacles, delays or other problems caused by incorrect, incomplete or improperly entered information provided by the user or buyer.
Purchase Conditions
Orders through the website symbolshop.at may be placed by adult natural persons and legal entities in accordance with the applicable legal provisions.
Products placed in the shopping cart are not considered reserved until the order has been completed and confirmed.
Certain products may be subject to special conditions of sale, availability restrictions or promotional terms. These will be stated separately with the relevant product or offer.
Ordering Process and Order Confirmation
The buyer places an order through the ordering process on the symbolshop.at website.
After submitting the order, the buyer may receive an automated email confirming receipt of the order. This automated message only confirms that the order has been received and does not necessarily mean that the order has been finally accepted.
The order is considered accepted once Lutrax Handel GmbH confirms the processing of the order by email or begins fulfilling the order, depending on the selected payment method and the specific ordering process.
Lutrax Handel GmbH reserves the right to reject or cancel orders in justified cases, particularly in the event of:
- incorrect or incomplete information provided by the buyer;
- obvious errors in the price, description or presentation of the product;
- inability to deliver the ordered product;
- unavailability of the product;
- suspected misuse, fraud or unauthorised use of data.
If an order is rejected or cancelled, the buyer will be informed using the contact details provided when placing the order.
Product Prices and Availability
All prices displayed on the website are stated in Euro (EUR) and include the applicable statutory value-added tax unless otherwise indicated.and include the applicable statutory value-added tax unless otherwise indicated.
Prices are stated separately for each product and apply at the time the order is placed, subject to obvious pricing errors.
Lutrax Handel GmbH makes every effort to ensure that all information concerning products, prices and availability is accurate and up to date. However, unintentional errors may occur, particularly in relation to prices, product descriptions, product images or stock levels.
In the event of an obviously incorrect price or another material error, Lutrax Handel GmbH will inform the buyer accordingly and may offer the buyer the option to confirm the order under the corrected conditions or cancel the order.
Product availability displayed on the website is provided for information purposes and may differ from the actual stock level at the time the order is processed.
Promotions and Special Offers
Lutrax Handel GmbH may occasionally offer products at reduced prices or as part of special promotional campaigns.
The conditions of each promotion, including its duration, available quantities, discount amount and any restrictions, will be stated in the relevant offer or on the corresponding promotional page.
After a promotion has ended or the available quantities have sold out, products may no longer be ordered under the previously published promotional conditions.
Payment
The payment methods available to the buyer are displayed during the ordering process on the symbolshop.at website.
Detailed information concerning available payment methods, payment processing and related conditions is available on the separate Shipping and Payment.
Shipping and Delivery
Information concerning delivery conditions, delivery areas, delivery times and shipping costs is available on the separate Shipping and Payment.
The customer is required to provide complete and accurate information necessary for proper delivery when placing the order.
Complaints, Returns and Right of Withdrawal
The buyer’s rights concerning complaints, returns, withdrawal from the contract and other consumer rights are governed by the applicable Austrian and European laws.
Detailed information is available on the separate Complaints and returns.
Product Images and Descriptions
Product images on the website are provided for illustrative and informational purposes.
Minor variations in colour, material appearance or individual details may occur due to differences in screens, device settings, lighting conditions, production batches or other technical circumstances.
Lutrax Handel GmbH makes every effort to represent product characteristics as accurately as possible but does not guarantee that the display on the user’s device will fully correspond to the actual appearance of the product.
Website Content and Intellectual Property
All prices displayed on the websiteAll content published on the website symbolshop.at including text, photographs, graphics, logos, names, designs, visual elements, documents and other materials, is protected by copyright, trademark rights and other intellectual property rights unless expressly stated otherwise.
Without the prior written consent of Lutrax Handel GmbH it is prohibited in particular to:
- copy content;
- download content for commercial purposes;
- publish content;
- distribute content;
- edit or modify content;
- use content commercially.
This applies to all content on the website unless another form of use has been expressly permitted.
Links to Other Websites
The website symbolshop.at may contain links to other websites that are not controlled by Lutrax Handel GmbH company.
Lutrax Handel GmbH accepts no responsibility for the content, availability, security, accuracy of information or privacy practices of such external websites.
Users access external links at their own risk.
Website Availability and Technical Disruptions
Lutrax Handel GmbH makes reasonable efforts to ensure the proper and continuous operation of the website. However, it does not guarantee that the website will be available at all times without interruptions or technical disruptions.
Lutrax Handel GmbH is not liable for:
- temporary unavailability of the website;
- interruptions caused by maintenance work;
- disruptions caused by network, hosting or telecommunications problems;
- damage resulting from the temporary inability to access the website, unless mandatory statutory liability applies.
The user bears all costs relating to internet access, mobile data, telephone connections or other costs associated with using the website.
Data Protection
Users’ personal data is processed in accordance with the applicable data protection laws published on the website symbolshop.at and the Privacy Policy data.
By using the website, the user confirms that they have been informed of the existence of the Privacy Policy. Consent to the processing of personal data will only be obtained where required, for example for newsletters or non-essential cookies.
Written Complaints, Questions and Contact
Users and buyers may submit questions, suggestions, enquiries or written complaints by email to:
A written complaint may relate in particular to the use of the website, an order, a product, a service or the exercise of consumer rights.
Lutrax Handel GmbH will respond to written complaints in writing within a reasonable period.
Online-Shop: Symbol Shop
Seller: Lutrax Handel GmbH
E-Mail: info@symbolshop.at
Phone +43 660 5741969
Address: Triesterstraße 210, 8073 Feldkirchen bei Graz, Österreich
Company Register Number: 678345t
EUID: ATBRA.678345-000
Applicable Law and Dispute Resolution
These General Terms and Conditions are governed by Austrian law unless mandatory consumer protection provisions or mandatory provisions of European Union law provide otherwise.
In the event of a dispute, the parties will first attempt to resolve the matter amicably. If no amicable solution can be reached, the applicable statutory rules on jurisdiction will apply.
Mandatory statutory jurisdictions and consumer protection provisions apply to consumers.
Final Provisions
If any provision of these General Terms and Conditions is found to be invalid, ineffective or unenforceable, the validity of the remaining provisions will not be affected.
By using the website symbolshop.at the user confirms that they have read, understood and accepted these General Terms and Conditions.